SmallBizGenius Analysis
Boston Scally Co. sells a variety of scally caps, but customer reviews reveal significant issues. While some customers praise the hat quality and unique designs, a large number report negative experiences with customer service, shipping, and returns.
Category Breakdown
Scores based on analysis of 188 recent reviews
Customer Service Issues
2.0/10Numerous reviewers report negative experiences with Boston Scally's customer service, citing unresponsiveness, difficulty resolving issues, and a lack of direct phone support. Many customers mention unanswered emails and feeling ignored when attempting to address problems with orders, returns, or exchanges, with one reviewer stating the customer service will "turn you bald or gray before your time."
45 reviews mention thisReturns and Exchanges
3.0/10A significant number of reviewers express frustration with Boston Scally's return and exchange policies, particularly regarding sizing issues and restocking fees. Several customers report being denied exchanges or refunds due to strict timeframes or unexpected charges, even when the sizing was inaccurate based on the company's own guidelines. One reviewer was charged a "restocking fee" amounting to 25% of the hat price.
28 reviews mention thisShipping and Delivery Problems
4.0/10Several reviewers report issues with shipping and delivery, including delays, incorrect items, and packages marked as delivered but never received. Some customers who paid for expedited shipping did not receive their orders within the promised timeframe, and experienced difficulty getting assistance from customer service, with one reviewer stating, "Ordered a cap from them 6 days ago. Paid for 2 day shipping, and I still don't have my cap."
20 reviews mention thisProduct Quality and Fit
7.0/10While some reviewers praise the quality and craftsmanship of Boston Scally hats, others report issues with sizing inconsistencies and receiving incorrect items. Several customers mention that hats did not fit according to the company's sizing chart, leading to the need for returns or exchanges. One reviewer received a "salad thing in the box" instead of the collector's edition hat they ordered.
25 reviews mention thisCounterfeit Concerns
8.0/10A few reviewers mention the prevalence of counterfeit Boston Scally products online and commend the company for working to combat scams. These reviewers advise customers to purchase directly from the official Boston Scally website to ensure authenticity, with one reviewer stating, "There are a lot of scams out there and Boston Scally is working to eliminate them."
5 reviews mention thisPros & Cons
What Customers Love
"Arrived Today: The Violet Rose & pin is a truly awesome cap. I love it."
"I love the hats and the quality is very nice"
"Hats shipped quick."
"If you want an authentic Boston Scally cap, make sure you buy it from the real Boston Scally Company."
"when i contacted the company to ensure my order was correct they responded quickly and were very helpful."
Common Complaints
"Emails go completely unanswered, there is no phone number to call, and the company is essentially holding my money and my property hostage."
"They charge some bullshit 8 dollar restocking fee for refunds, even when someone wants to get another hat."
"Sized it according to their sizing recommendations. It was too big."
"Ordered a cap from them 6 days ago. Paid for 2 day shipping, and I still don't have my cap."
"Ordered a collector addition hat and got some salad thing in the box."
Common Questions About Bostonscally
Answers derived from customer review patterns
Is Bostonscally legit and trustworthy?
Boston Scally Co. has mixed reviews regarding its legitimacy and trustworthiness. While some customers report positive experiences with product quality and shipping, a significant number of reviewers express concerns about customer service, returns, and order fulfillment. Many customers report issues with receiving the correct items, experiencing shipping delays, and struggling to get assistance from customer service. The lack of a phone number and the prevalence of negative reviews suggest potential risks when ordering from this company. Customers should proceed with caution and carefully consider the potential for issues before making a purchase.
Based on 45 reviewsDoes Bostonscally have good customer service?
Based on the reviews, Boston Scally Co. struggles with customer service. Many customers report difficulty contacting the company, primarily due to the lack of a phone number and reliance on email communication. Reviewers frequently mention unanswered emails, slow response times, and unhelpful support when addressing issues with orders, returns, or exchanges. The negative sentiment towards customer service is a recurring theme in the reviews, suggesting that this is a significant area for improvement.
Based on 50 reviewsIs Bostonscally worth it for small business?
For small businesses, Boston Scally Co. presents a risky proposition. While the hats may be appealing for branded merchandise or gifts, the inconsistent customer experience and potential for issues with returns and order fulfillment could reflect poorly on the business. The negative reviews regarding customer service and shipping problems raise concerns about reliability and the potential for negative experiences. Small businesses may want to consider alternative suppliers with more consistent and positive customer feedback.
Based on 20 reviewsWhat is Bostonscally's return policy like?
Boston Scally's return policy is a frequent source of complaint in the reviews. While the company offers returns and exchanges within a certain timeframe (typically 14-30 days), many customers report difficulties with the process. Some reviewers mention unexpected restocking fees, even when exchanging for a different size. Others report being denied returns or exchanges due to strict timeframes or issues with the company's policies. The negative feedback suggests that customers should carefully review the return policy before making a purchase and be prepared for potential challenges.
Based on 28 reviewsWhy do some Bostonscally customers report receiving the wrong items?
Several Boston Scally customers report receiving the wrong items due to fulfillment errors. Some reviewers mention receiving completely different products than what they ordered, such as a "salad thing" instead of a hat. Others report receiving hats in the wrong size or style. These errors suggest potential issues with Boston Scally's order processing and quality control procedures.
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